Terms of Service
Effective Date: 9 February 2026
Welcome to Petyard Australia. By accessing or using our website petyardaustralia.com.au and purchasing products from our store, you agree to be bound by these Terms of Service.
Acceptance of Terms
By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
Products and Services
We make every effort to display our products accurately, including descriptions, images, and pricing. However, we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free.
All prices are in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to modify product offerings, pricing, and availability at any time without prior notice.
In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed at the incorrect price, even if payment has been processed. If payment has been processed, a full refund will be issued.
Orders and Payment
By placing an order, you make an offer to purchase products. We reserve the right to accept or decline any order at our discretion.
Payment must be made in full at the time of purchase using one of our accepted payment methods.
We reserve the right to cancel orders in cases of pricing errors, product unavailability, suspected fraud, or other circumstances beyond our reasonable control.
Shipping and Delivery
Shipping terms, delivery timeframes, and costs are outlined in our Shipping & Returns policy.
Some products may be fulfilled directly by our trusted supplier partners as outlined in our Shipping & Returns policy.
International shipping terms and customs responsibilities are outlined in our Shipping & Returns policy.
Risk in the goods passes to you upon delivery. Title to goods passes upon full payment being received.
Returns and Refunds
Our returns and refunds policy is set out in our Shipping & Returns page. Please review this policy before making a purchase.
Promotions & Discount Codes
Promotions, discount codes and special offers are subject to their specific terms and conditions. We reserve the right to modify or withdraw promotions at any time. Discount codes may not be used in conjunction with other offers unless stated.
Resale
Products purchased from Petyard Australia are intended for personal or professional animal care use only. We reserve the right to refuse or cancel orders where we suspect unauthorised resale activity.
Product Use and Disclaimers
Petyard Australia does not provide veterinary, medical, or professional advice. Products are sold for general pet care purposes only.
You are responsible for ensuring that any product you purchase is suitable for your animal. If you are unsure, consult a qualified veterinarian before use.
Product effectiveness may vary depending on animal type, size, health condition, environment, and correct usage.
We are not liable for any injury, illness, or damage resulting from misuse, incorrect application, or failure to follow product instructions.
Website Availability
We do not guarantee that our website will be available at all times, uninterrupted or free from errors. We may suspend or restrict access to the website for maintenance, upgrades or operational reasons.
We do not warrant that information on this website is current, complete or suitable for your intended use.
Electronic Communications
By using our website, you agree to receive communications from us electronically, including order confirmations and policy updates.
Limitation of Liability
To the maximum extent permitted by law, Petyard Australia, its directors, employees, and agents will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
To the extent permitted by law, our total liability to you for any claim arising from your purchase or use of our products is limited to the amount you paid for the product in question.
Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Petyard Australia or our licensors and is protected by Australian and international intellectual property laws.
You may not reproduce, distribute, or use any content without our prior written consent.
User Conduct
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Transmit viruses or malicious code
- Interfere with the proper functioning of our website
Account Suspension
We reserve the right to suspend or terminate access to our website or services if we reasonably believe you have breached these Terms.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.
Indemnification
You agree to indemnify and hold harmless Petyard Australia, to the extent permitted by law, from any claims, damages, or expenses arising from your breach of these Terms or misuse of our products.
Force Majeure
We are not liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, carrier delays, or government action.
Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website after changes constitutes acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
If you have any questions about these Terms of Service, please contact us at: info@petyardaustralia.com.au