Privacy Policy

Last updated: 9 February 2026

Petyard Australia operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petyard Australia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Petyard Australia is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including payment card information, transaction details, and payment confirmation
  • Account information including your username, password, security questions, preferences and settings
  • Transaction information including items you view, add to cart, purchase, return, exchange or cancel
  • Communications with us including customer support inquiries
  • Device information including your IP address, device type, browser, and network connection
  • Usage information including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
  • Automatically through the Services from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies
  • From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfil orders, remember your preferences, send account notifications, manage returns and exchanges, arrange shipping, and create a customised shopping experience for you.
  • Marketing and Advertising. We use your personal information to send marketing communications by email and to show you relevant advertisements on the Services and other websites, including based on your purchase history and activity.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment experience, and detect or take action regarding possible fraudulent or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify Inc. (our e-commerce platform and website host)
  • Payment processors
  • Shipping and logistics providers
  • Supplier partners for direct fulfilment (including via DSers)
  • IT, website hosting, and cloud storage providers
  • Email marketing service providers (including Klaviyo)
  • Product review platforms (including Judge.me)
  • Marketing and analytics service providers (including Google, YouTube, and Meta Platforms, Inc. (Facebook and Instagram))
  • Business and marketing partners to provide personalised advertising services
  • Professional advisors
  • Law enforcement or regulatory authorities where required by law
  • In connection with a business transaction such as a merger or bankruptcy

We do not sell your personal information. Some service providers may store or process data overseas, including in the United States or other jurisdictions. We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise certain rights via the Shopify Privacy Portal.

Meta (Facebook & Instagram) Tracking

We use Meta Pixel and Conversions API to collect information about your interactions with our website. This information may be shared with Meta Platforms, Inc. to measure advertising performance and deliver relevant advertisements. Data shared may include hashed identifiers such as your email address, phone number, IP address, and browsing behaviour. You can manage your ad preferences through your Facebook account settings or by adjusting your browser and device privacy settings.

Google & YouTube Tracking

We use Google Analytics and Google Ads to collect information about your interactions with our website. This information may be shared with Google to measure advertising performance and deliver relevant advertisements across Google and YouTube. You can manage how your data is used through your Google account settings or by adjusting your browser settings.

Email Marketing — Klaviyo

We use Klaviyo to manage email marketing communications. Your name, email address, and purchase behaviour may be shared with Klaviyo to send relevant communications. You can unsubscribe at any time. See Klaviyo's Privacy Policy.

Product Reviews — Judge.me

We use Judge.me to collect and display product reviews. Your name, email address, and review content may be shared with Judge.me. See Judge.me's Privacy Policy.

Order Fulfilment — DSers

We use DSers to manage and fulfil orders. Your name, delivery address, and order details may be shared with DSers and the relevant supplier. See DSers' Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse website traffic, and improve services. You can manage cookie preferences through your browser settings.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites. Information you share on third-party social networking platforms may be viewable by other users without limitation as to its use by us or a third party.

Children's Data

The Services are not intended to be used by children. We do not knowingly collect personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion. We do not knowingly "share" or "sell" personal information of individuals under 16 years of age.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of electronic transmission or storage is completely secure.

We retain personal information only as long as necessary. As a guide:

  • Order and transaction records: minimum 7 years (Australian tax and accounting obligations)
  • Marketing preferences: until you opt out or request deletion
  • Other personal information: only as long as necessary for the purpose collected

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access / Know — request access to personal information we hold about you
  • Right to Delete — request deletion of your personal information
  • Right to Correct — request correction of inaccurate personal information
  • Right of Portability — receive a copy of your personal information and request transfer to a third party
  • Managing Communication Preferences — opt out of marketing emails at any time via the unsubscribe link

You may exercise these rights by contacting us. We may need to verify your identity before processing requests. You may designate an authorised agent to make requests on your behalf. We will not discriminate against you for exercising any of these rights. To learn more about rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

Australian Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

We may transfer, store, and process your personal information outside Australia. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

Contact Us

For any questions about our privacy practices or to exercise your rights, please contact us at: privacy@petyardaustralia.com.au