FAQs

Frequently Asked Questions

Q: Who is Petyard Australia for?
A: Petyard Australia is made for pet owners, breeders and carers. We support everyday pet households as well as those caring for animals through breeding, fostering, rescue, rehabilitation, or specialised needs.

Q: What animals do you cater for?
A: Our range includes products for:

  • Dogs
  • Cats
  • Birds & exotic birds (i.e. parrots, budgies, finches, chickens and pigeons)
  • Small animals (i.e. rabbits, guinea pigs, ferrets, rats and mice)
  • Reptiles & Aquatics (i.e. snakes, lizards, turtles, frogs, snails, axolotls and crabs)
  • Farm & Rural animals (i.e. horses, sheep, goats, cattle, poultry)

Q: Do you have products for specific needs, like mobility or professional breeders?
A: Yes. We have dedicated ranges for:

  • Mobility & Recovery — products to support pets with joint issues, post-surgery recovery, or age-related mobility challenges
  • Breeders & Professionals — breeder-approved products suited for professional carers, foster homes, and those managing animals with specialised needs

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shop Pay.

Q: Do you offer free shipping?
A: We offer free standard shipping on eligible orders over $99 Australia-wide.

Please note:

  • Larger or bulky items may have shipping calculated at checkout.
  • Shipping costs and eligibility are shown before you complete your purchase.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Delivery times vary depending on your location and product type.

Q: What is your return policy?
A: We offer 30-day returns on eligible items. Items must be unused and in original condition. Please see our Shipping & Returns page for full details and exclusions.

Q: Do you sell products for exotic pets?
A: Yes. We stock a growing range of products suitable for exotic and niche pets, where legal and appropriate in Australia. Availability will continue to expand over time.

Q: Are your products suitable for breeders and carers?
A: Absolutely. Many of our products are breeder-approved and well suited for carers, foster homes, and those supporting animals with extra needs, including comfort and mobility support.

Q: Do you offer personalised products?
A: Yes, we offer personalised options on select products. Availability and customisation details are listed on each product page.

Q: Are you Australian owned?
A: Yes. Petyard Australia is proudly Australian owned and operated.

Q: How can I contact you?
A: You can reach us anytime via our Contact Us page or email us at info@petyardaustralia.com.au. We're always happy to help.